In line with best practice across the visitor attractions industry and as advised by Capability Scotland, visitors with disabilities are treated on an equal basis with all other visitors and entry is charged at the appropriate admission category rate – Adult/Concession/Child. Proof of disability is not required.
We offer free entry for carers accompanying visitors with disabilities, but please note you must bring your identification card/letter of authority with you on the day.
Parking is available near the main reception for Blue Badge holders within 3 defined areas, however the whole main driveway can accommodate blue badge holders. Please note if parking in these areas your badge must be properly displayed during your visit.
For all other visitors we have 80 spaces, with a directional sign on the main road to the main carpark. Signage is then in place to guide you to the main gatehouse.
Parking is free of charge.
Please note there are no bins within the carpark, however you will find a bin near the main gatehouse for visitor use and close to the only site smoking area. There is no smoking/vaping within the confines of the museum.
Please help us maintain our high standards of cleanliness by using the appropriate bins.
Please note large suitcases or similar large luggage will not be allowed within the museum.
We kindly ask that motorcyclists remove helmets before entering reception. Helmets can be lodged at the main reception during your visit.
There are three clearly marked disabled parking bays near to the main reception on the main driveway and all on the level.
Our main reception, admissions, and cafe areas have lowered level access points at the counter.
We also having hearing loops at all three main support points.
The main door width is: 800mm
The admissions door width is: 800mm
Both have access ramp availability.
Our gift shop is accessible with the minimum distance between gondolas being 900mm
The café door width is 800mm and all access is on the level.
The lowest point of the café/shop and admissions counter is 800mm
The height of the café tables: 750mm
We have accessible toilet facilities located at the main visitor centre block and in our café area, the latter also including a baby changing facility if required.
We also have an accessible toilet in our Lifeboat Museum located within the grounds on the prison museum, and clearly marked on your maps provided upon arrival.
The width of the accessible toilet doors and support facilities:
We have recently installed an access lift to allow access to the final tour point 21 and our café area.
The lift is located outside the former hospital complex and is clearly visible from the former exercise yard and marked on your map provided upon arrival.
Some of our team members are currently undergoing a British Sign Language course and we hope to have most of the team proficient in basic communication skills by summer 2022.
In addition, we are currently in discussion with various lead organisations to enhance our Accessibility training in such skills as working with people with dementia and other accessibility matters, we may encounter. Our team are always open to discussion on any Accessibility issue you feel we would benefit from.
The disability awareness online training course by Visit Scotland will be included in current and future staff training criteria
We welcome assistance dogs and assistance dogs in training and can provide water bowls for them. Please ask at the main reception for additional support if required.
On arrival you will receive an information leaflet that includes a map of the location and safety information. Should you wish this in large print please ask at the main reception where a team member will be happy to assist.
All fire alarm tests are arranged for out of opening hours, so should you hear an activation it must be treated as real until staff indicate otherwise. Exits are clearly marked on your map provided, along with assembly points. Please wait at your nearest assembly point until a staff member provides an update and subsequent guidance.
There are several team members trained in First Aid and Fire Marshal support and there will always be a suitably trained member of the team on site.
We have a no smoking / vaping policy within the grounds of the complex both within the buildings and within the open-air areas.
Signage throughout the route is black text on a white background. Font size varies, and pictograms are used where required.
We have magnifier sheets available in our admissions area, so please ask a team member should you wish to borrow one.
The route is accessible for wheelchairs and upon arrival a team member will be allocated to support your visit. Please feel free to call our main reception any day between 10am and 4pm to discuss any special needs you may have on 01779 581060.
Due to the nature of the complex, we cannot support mobility scooters because of the low level of the footrest.